PLEASE READ THE TERMS OF THIS EULA CAREFULLY BEFORE USING THE PLATFORM

What's in these terms?

These terms tell you what is permitted and prohibited while using the Portia AI platform (our Platform) and apply to all users, whether you access the Platform on a mobile device, via a webapp or any other method of access. These terms do not govern use of any components which are open sourced and licensed for use under the terms of the applicable open source license. Nothing in these terms is intended to limit your rights under an open source license.

These terms are separate from and supplemental to the contract which purchases access to the Platform.

Who we are and how to contact us

We are Portia AI Limited, (we, us, our (etc.) or “Portia AI”). We are registered at Companies House in England with number 15729214. Our registered office 41-43 Chalton Street, Connolly Works, London, England, NW1 1JD.

You can contact us by email at complaints@portialabs.ai

By using our Platform you accept these terms

By using our Platform, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our Platform.

Our Platform is intended for use in connection with a business, profession or trade only. If you are acting in a purely domestic or personal capacity, or as a consumer you must not use our Platform.

These terms of use refer to the following additional documents, which also apply to your use of our Platform:

Our Privacy Notice [www.portialabs.ai/privacy-notice], which explains how we collect, use and store your personal data.
Our Cookie Notice [www.portialabs.ai/cookie-notice], which sets out information about cookies and similar tracking technologies on our Platform.

We may make changes to these terms

We amend these terms from time to time. Please check these terms to ensure you understand the terms that apply at the time of use. [These terms were most recently updated on [12 Feb 2025].

We may make changes to our Platform

We may update and change our Platform from time to time to reflect changes to our products, our users' needs and our business priorities.

We may suspend or withdraw our Platform

We do not guarantee that our Platform, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Platform for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our Platform through your account or internet connection are aware of these terms of use and other applicable terms of use, and that they comply with them.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at complaints@portialabs.ai

How you may use material on our Platform

We are the owner or the licensee of all intellectual property rights in our Platform. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

No text or data mining, or web scraping

You must not (other than as expressly permitted by the Portia AI PAAS Terms and Conditions and in strict accordance with the Documentation (as defined in those Terms and Conditions)) conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our Platform or any services provided via, or in relation to, our Platform for any purpose. This includes using (or permitting, authorising or attempting the use of):
Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our Platform or any data, content, information or services accessed via the same.
Any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).

You shall not use, and we do not consent to the use of, our Platform, or any data published by, or contained in, or accessible via, our Platform or any services provided via, or in relation to, our Platform for the purposes of developing, training, fine-tuning or validating any AI system or model or for any other purposes not explicitly set out in the agreements that govern your use of the Platform.

This clause will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

Uploading content to our Platform

Whenever you make use of a feature that allows you to create content directly on our Platform, upload or share content to our Platform, you must comply with the standards set out below under Acceptable Use.

You warrant that any such contribution complies with those standards, and you are liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

You own your content, but you are required to grant us and other users of our Platform a limited licence to use, store and copy that content for the purposes of the Platform’s functionality.

We also have the right to disclose your identity to anyone who is claiming that any content posted or uploaded by you to our Platform violates their intellectual property rights or their right to privacy.

We have the right to remove any posting you make on our Platform if, in our opinion, your post does not comply with the acceptable use standards set below.

If you wish to contact us in relation to content you have uploaded to our Platform and that we have taken down, please contact us via the in-Platform functionality.

Rights you are giving us to use material you upload

If you send us (or provide in any manner or format) any question, comment, suggestion, idea, feedback, or other information about the Platform or our services (‘Submissions’), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

Do not rely on information on the Platform

The content on our Platform is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Platform.

Although we make reasonable efforts to update the information on our Platform, we make no representations, warranties or guarantees, whether express or implied, that the content on our Platform is accurate, complete or up to date.

We are not responsible for websites we link to

Where our Platform contains links to other apps and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those apps or resources.

We are not responsible for viruses

We do not guarantee that our Platform will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform to access our Platform. You should use your own virus protection software.

You must not introduce viruses

You must not misuse our Platform by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our Platform or any part of it. You must not attempt to gain unauthorised access to our Platform, the server on which our Platform is stored or any server, computer or database connected to our Platform or any other equipment or network connected with our Platform. You must not interfere with, damage or disrupt any software used in the provision of our Platform or any equipment or network or software owned or used by any third party on which this Platform relies in any way. You must not attack our Platform via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Platform will cease immediately.

Our responsibility for loss or damage suffered by you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Which country's laws apply to any disputes?

These terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Acceptable use

These acceptable use standards apply to any material you upload or share to our Platform or generate on our Platform (User Content). They also apply to any contact you make with other users on our Platform, links to our Platform, and any other ways you use our Platform.

You must comply with these standards in spirit as well as to the letter.

We will determine, in our discretion, whether any User Content or your use of our Platform breaches these acceptable use standards.

You may not use our Platform:
In any way that breaches any local, national or international law or regulation.
In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
For the purpose of harming or attempting to harm minors in any way.
To bully, insult, intimidate or humiliate any person.
To send, knowingly receive, upload, download, share, post, use or re-use any material which does not comply with our content standards.
To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.